FAQs

No stress. Drop us a message through the contact form and tell us what’s going wrong. We’ll get back to you as soon as possible.

Yep. You can request it directly at checkout before completing your order by filling in all billing details in the dedicated form.

Yes, if your order hasn’t been processed yet. Write to us as soon as possible through the contact form and ask for the cancellation. We’ll refund the full amount and then you can place the correct order again.

The best way to catch promos and fresh news is by signing up to our newsletter. When there’s something good going on, that’s where we say it first.

If you created your account after placing the order, you won’t see it in your order history. In that case, check the confirmation email we sent after purchase. If you can’t find it, write to us here and ask us to send it again. We’ll resend it as soon as possible.

First, check your Spam or Junk folder. If it’s not there either, write to us through the contact form and tell us what happened. We’ll resend the confirmation email as soon as possible.

Check the message shown at checkout when you enter the coupon: most of the time it already tells you why. If the issue keeps going, write to us here and tell us what’s happening. We’ll get back to you as soon as possible.

Absolutely yes. A few days after delivery, we’ll send you a review request for our products and service. We really love hearing how it went for you.

We try to use packaging made only from recycled or recyclable materials. If you want to know more about the company’s initiatives, you’ll find all the details on the dedicated page.

That’s totally fine too. Write to us through the contact form and just tell us the area of the issue: order, shipping, payment or privacy. We’ll figure out the rest together. We’ll get back to you as soon as possible.

You’ve got two ways to stay in the loop:

• by creating an account on the site, you can check your order history anytime and save your addresses so you don’t have to type them in every time;
• by signing up to the newsletter, you stay updated on new drops and the best promos.

It depends on the billing and shipping details entered in the cart. Once those are filled in, VAT is either shown or excluded automatically:

• for EU private customers and Italian VAT numbers, it is charged and included in the cart total;
• for EU companies with a valid VIES VAT number operating under reverse charge, it is not included because it is paid in the billing country;
• for private customers and companies outside the EU, it is not included.

At the moment, no: cash on delivery isn’t available. It’s an option we’re keeping in mind for future developments.

You can pay by credit card. At the moment we accept CartaSì, MasterCard and Visa.

Yes. Your card details are handled exclusively by the banking circuit and are not stored in any database, neither ours nor the bank’s. The transaction takes place through a secure, encrypted connection.

The refund is issued through the same payment method used for the order.

We take personal data protection seriously. We process data in compliance with European Regulation 679/2016 (GDPR). If you want the full details, you’ll find our privacy policy here.

They’re made to bring flavour in a second, without making life complicated. You can use them as the final touch on a dish or while cooking: it depends on the flavour you choose. Garlic on pasta, bruschetta and roasted potatoes; chilli on pasta, pizza, vegetables and soups; black truffle on pasta, risottos and meats; lemon on grilled fish, meat and vegetables.

Favolosa is our 100% Italian single-variety EVOO: it smells green and brings character both raw and in the kitchen. Cooking, instead, is the EVOO made for frying, sautéing and bringing out the crunchiest side of your recipes. Short version: Favolosa if you want personality, Cooking if you want to push hard on cooking.

If you love garlic but want zero fuss, this one really does the job. Try it on pasta, bruschetta and roasted potatoes: instant flavour, super easy.

It has a bold taste and a proper spicy kick, but the good part is that you control the dose in a second. We suggest starting small and adding more if you want to turn the heat up. It works great on pasta, pizza, vegetables and soups.

If you want to get the best of its fresh side, try it raw. It’s perfect for adding a final twist to grilled fish, meat and vegetables. You can also use it while cooking, but its real wow moment comes as a finishing touch.

Yes, that’s exactly what it was made for. Drippo Cooking is designed for frying, sautéing and adding crunch to your recipes. If you want to put something on the table that crunches at first bite, you’re in the right place.

Yes. All Drippo condiments start with an extra virgin olive oil base. The label also shows the proportions: Garlic 94% EVOO + 6% garlic flavour, Chilli 96% EVOO + 4% chilli flavour, Black Truffle 96% EVOO + 4% truffle flavour, Lemon 98% EVOO + 2% lemon flavour.

If you want to give a dish an instant upgrade, this one steps in beautifully on pasta, risottos and meats. It has that king-level touch that lifts everything up without making life complicated.

Yes. Drippo Favolosa is a 100% Italian extra virgin olive oil, cold extracted. It’s also single-variety FS17 Favolosa: not a compliment, the actual cultivar.

No, and that’s the nice bit. Drippo Favolosa is great raw, but it doesn’t stop there: you can use it on salad, pasta, pizza, soups and bread. If you want an EVOO that smells green and moves well everywhere, this is the one.

No. You can use it both as a final touch and while cooking. On the label you’ll find it recommended for pasta, bruschetta and roasted potatoes, so yes, it’s genuinely one of the versatile ones.

Just follow the label: keep them away from light and heat sources. That way you’ll enjoy them at their best, from the last salad to the next pan on the stove.

No, and that’s exactly the good part. On the label it’s recommended for grilled meat, fish and vegetables, so it definitely doesn’t stop at fish. If you want to give a dish a hit of freshness without covering everything else, it plays well in more than one match.

You can use it both ways, but here’s the point: it’s there to give character to a dish without making life complicated. On the label it’s recommended for pasta, risottos and meats, so it works well both as a finishing touch and while cooking. If you want its most king side to come through, finishing is still a great move.

Drippo condiments — Garlic, Chilli, Black Truffle and Lemon — come in 250 ml bottles. Drippo Favolosa and Drippo Cooking oils, instead, come in 500 ml bottles. So: 250 ml for flavour twists, 500 ml for the EVOOs that stay with you longer in the kitchen.

It means this oil is made from one single olive cultivar: FS17 Favolosa. No blends, no mix of different varieties. Just one precise choice that makes the oil’s profile more recognisable and gives it a personality of its own.

Yes. You can request a return due to a change of mind within 30 days from receiving the products, with no need to give a reason and with no costs on your side in the cases provided for. You can also request a return for damaged or non-compliant products.It is not possible, however, to return food products that are no longer sealed and intact.

For private customers in Italy, yes: if the goods are faulty or damaged, we take care of the replacement and the related costs, both return shipping and the new shipment. The same applies to returns due to a change of mind.For private customers abroad and customers with a VAT number, return costs remain their responsibility according to the applicable rules.If products are out of stock, we offer a replacement with items of equal or higher value, or we refund the full amount as soon as possible.

Yes. You can cancel an order if it hasn’t been processed yet, or return goods that have already been shipped within 30 days of delivery, without giving any reason. The limits set out in the purchase conditions still apply.To let us know your decision, write to us through the contact form. We’ll get back to you as soon as possible.

When the package arrives, check straight away that all parcels are there: you’ll find the number on the shipping label or on the tracking page. Also have a quick look at the outer packaging: if you spot leaks, tears or signs of tampering, refuse the delivery or accept it with reservation, clearly noting the issue. Generic notes can’t be used for refunds.

Then let us know within 48 hours of delivery and keep the packaging intact until the return procedure is closed.

First step: check the tracking number we send by email when your order ships. If there’s a delivery issue, you’ll also get another email update.

If you need help, write to us here and tell us what’s happening. We’ll get back to you as soon as possible.

We ship across the European Union and to many non-EU countries too. We prepare orders and hand them over to the express courier within 3 working days from payment. Delivery times change depending on the destination.For the full and updated list of countries we serve and estimated delivery times, have a look here.

Shipping cost changes depending on the size, weight and destination of the products in your cart. For some destinations, shipping is free once you reach a certain spend. You’ll see the exact shipping cost at checkout after entering your shipping address.If you want an estimate by destination, you’ll find the details here.

Yes, absolutely. The only condition is that the delivery country must match the billing country.

Yes, but move fast. Write to us as soon as possible through the contact form and ask for the delivery address to be changed. In some cases, extra costs may apply.

Write to us through the contact form and tell us two things: what you received and what you had ordered. We’ll get back to you as soon as possible and help you sort it out.